The “CENTERING Response” --
Research on benefits of meditation
for Management effectiveness in a high stress
world
Richard S.
Scotti, Research Professor, EMSE Department, GWU (rscotti55@aol.com)
Abstract- Effective management today
involves the ability to manage personal stress within productive
bounds, and requires new, highly personalized strategies for dealing
with the complex demands of our information-rich workplaces. Most
approaches proposed for the management of stress involve relaxation
and increased self-awareness. These strategies typically involve
regular physical exercise, dietary discretion, attitudinal and
behavioral modifications, psychological exercises, and ultimately
the development of a "Relaxation Response." This paper begins with a
review of personal skills that characterize effective managers. It
then draws on the results of psychological research to explain
difficulties that managers experience in attempting to put personal
stress management strategies into practice. Mental clarity,
intuition, empathy and communication skills, considered by many to
be the most critical skills for effective management, are quickly
lost under conditions of excessive stress. Relaxation alone is not
sufficient for regaining these skills. Meditation, however, can be
used to evoke a "Centering Response" that supports both relaxation
and access to inner personal resources. A highly effective
meditation process based on concentration of the attention is also
described.
Introduction
It has been over 25 years since Herbert Benson (Benson, 1975)
clarified the relationship between the physiological and
psychological stresses humans often experience as a result of the
biological "fight or flight response" in situations perceived to be
threatening. He argues that hard-wired biological programming in
humans automatically produces life-preserving high adrenaline
reactions in the presence of real or perceived dangers. These
reactions, which were once very important for escaping a hungry
tiger, are probably inappropriate for meeting the demands of
professional life today, for surviving a full day of meetings,
business deadlines and evening rush hour traffic. Since our modern
lives do not afford us opportunities for running high adrenaline
levels out of our blood streams immediately after demanding
situations, we are often left with physiologically induced stresses
that accumulate and augment daily psychological tensions. These
processes, Benson contends, play out beneath the level of our normal
awareness until we find ourselves, perhaps surprisingly, over
stressed or even out of control. It is not difficult to find
examples of this phenomenon in our daily lives, as well as in
newspaper articles describing stress reactive behaviors of people on
the job, and in family and social situations. Moreover, the negative
impact of high personal stress on physical, emotional and
psychological health and wellbeing has now been well documented.
From anxiety to skin conditions to heart attacks and strokes,
extreme stress wears down the body and mind, and undermines health
and happiness.
Benson argues for the adoption of and commitment to a personal
program based on the "Relaxation Response" to counteract the “fight
or flight” biological effect and to preserve the quality of our busy
lives. He then compares the various possible approaches and presents
solid research evidence that supports the efficacy of meditation as
a process for the management of personal stress. The implications of
Benson's work are that short periods of mental and emotional
quietness experienced through meditation help a person to better
handle stress and to more effectively negotiate the difficulties of
the work environment.
More recent research in highly reputable professional publications
documents a number of physical (Jevning, 1992), emotional (Kabat-Zinn,
1992) and mental (Delmonte, 1989) changes that commonly take place
during, and continue for some time after, regular meditation
practice. These include:
· Rhythmic, reduced breathing rate
· Decreased heart rate
· Decreased O2 consumption and CO2 production.
· Decreased blood lactate (a stress indicator)
· Lower cholesterol levels
· Lower blood pressure (both systolic and diastolic)
· Increased Galvanic Skin Resistance (GSR) (a stress indicator)
· Increased frontal alpha brain wave activity
· Reduced levels of anxiety (clinical test scores)
· Reduced depression (clinical test scores)
· Increased sense of being in touch with unconscious aspects of self
(subjective assessment)
· Increased insightfulness (subjective assessment)
· Increased sense of serenity and wellbeing (subjective assessment)
Each of these changes is in a direction considered to be positive in
regard to physical and/or mental health. Some involve factors
currently used to measure and monitor physical and mental stress
levels (e.g., breathing rate, heart rate, blood pressure, GSR, and
level of anxiety), while others relate to secondary effects (e.g.,
insightfulness, sense of serenity and wellbeing, etc.). All support
claims that meditation provides useful benefits.
The decades since Benson's research have ushered in the electronic
age and the modern personal computer. The stress of daily life (SL),
especially in the work place, is related to both the frequency of
our encounters with others (f) and the complexity of the demands in
each encounter (c). More frequent encounters and more complex
demands typically result in heavier stress loads. This relationship
is expressed in symbolic notation as,
SL ~ f x c.
The speed of our computers has increased by a factor of over 100
since the early 80's, and so has the frequency of our interactions
with others, especially with the advent of the Internet. Complexity
of human interactions, and the types and volumes of information in
each exchange, has also increased many times. It should therefore be
clear that the need to recognize and manage personal stress is many
times greater today than it was when Benson first introduced his
findings.
Change in our lives, largely driven by new technology, seems to be
constant, rapid and unavoidable. But change also results in stress;
the stress of adapting to new conditions, and the stress of
operating in new ways and within new organizations. From Benson's
perspective, the stresses of daily activities (SL) and of adapting
to change (SC) can both be softened by relaxation brought about by
the meditation process.
Engineers are familiar with the concept that stress, S and strain, T
are related to one another by the properties of the media being
stressed (EM).
SL + SC ~ T x EM
Following Benson, we can therefore think of meditation as a process
for conscious adjustment of our emotional and psychological states
by means of attitudinal control to better accommodate (unavoidable)
changes and associated stresses in our personal and professional
arenas.
The "Relaxation Response," is based on a lessening of our intentions
or desires, even if only temporarily. Many managers, athletes,
actors, sales personnel and people in other action-oriented
professions are aware of the importance of stress. They recognize
that high performance and achievement, and increased satisfaction
are most often experienced under conditions of stress. The challenge
before us is therefore to control stress within reasonable and
productive bounds, rather than to eliminate it all together.
However, without consciously resolving the internal conflict between
(1) the thought that one should relax to control excessive stress,
and (2) the experience that good things result from hard work,
personal stress management strategies can not be effectively
implemented. We will say more about this later on.
There are two main mental strategies that underlie meditation
practices: Concentration and Mindfulness. The first, which involves
focusing any one of the senses (especially sight or hearing) on a
specific object or in a specific direction, has been referred to (Delmonte,
1989) as "zoom lens attention." The second, which involves awareness
of ones whole field of perception, is referred to as "wide angle
lens attention." The Relaxation Response as proposed by Benson is
based on the latter meditation strategy. One purpose of this paper
is to describe another meditation practice based on the
Concentration Strategy that helps a great deal in evoking a
"Centering Response." In concept, both approaches (Relaxation
Response and Centering Response) lead to the same result…that is, to
reconnection with deeper qualities and inner resources. In practice,
the Centering Response is the result of a directed, focusing
process, which may be easier and more natural for people in our
culture who are trained to focus their attention on increased
intensity to achieve their goals, both professional and personal.
Management Effectiveness
Effective management is both an art and a science. It is an art that
is more qualitative than quantitative. It does not admit to simple,
rigid definitions, even though it is usually described and taught as
a science. Many people are engaged in management as a profession,
but truly effective managers are rare; as rare as good artists.
Management is also a science. Lists of management procedures, and
personal attitudes and skills have been identified and correlated
with successful practice. The apparent contradiction here between
management as an art and as a science is resolved with the following
realization: Few people are born with the special talents of an
artist or a manager. Most develop into artists and managers by first
studying the necessary skills, then emulating the examples of those
who have achieved a level of success, and finally, discovering the
underlying art form, after years of practice.
John D. Bigelow (1999) has defined and clarified the concept of
“managerial skills,” in regard to management effectiveness, as
follows:
"…those theories, techniques, and behavioral guidelines which, if
applied properly, will enhance a manager's practice."
While Bigelow's interests have been primarily in management
education, his research sheds light on three critical issues in
regard to personal qualities or skills believed to be essential for
management effectiveness:
(1) What are skills? How do we define a skill?
(2) How are management skills currently being taught?
(3) Which skills are currently taught as part of management
education?
His research also involves an assessment of the effectiveness of
management skills training programs, based on six different testing
approaches.
Bigelow's research indicates that skill learning does not carry over
well into actual practice. This fact is probably not so surprising
to seasoned managers who know the difference between theoretical
learning and doing. Current pedagogy apparently enables students to
"demonstrate" key aspects of skills when prompted; there is,
however, little evidence that this learning is carried forward into
the workplace. Bigelow ultimately concludes that,
"Management practice is more complex and divergent than is currently
understood."
The critical skills of effective managers, as well as the
relationship of these skills to effective management, are very much
in need of further understanding.
Nevertheless, large numbers of personal skills have been identified
in relation to management effectiveness by many authors. A sample
list is provided in Exhibit 1.
Exhibit 1. Personal Skills of Effective
Managers
Leadership
Negotiating Skills
Communications
Problem
Solving
Building Teams
Managing Teams
Interviewing Skills
Motivation-Self & Others
Presentation Skills
Selecting Employees
Dealing
with Difficult Behavior
Planning, Organizing & Setting Goals
Dealing
with Delicate Issues (Sexual Harassment)
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Self
Control
Listening
Creativity
Time
Management
Managing Diversity
Coaching and Feedback
Project Management
Conflict Management
Financial Analysis
Decision Making
Performance Management
Managing Stress Effectively
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To support understanding and ease of
communications, these skills are often organized into categories that
reflect either on-the-job applications areas or work relationship (L.
Rue and L Byars, 1992). Bigelow (1999) proposes the following five
categories:
1.
Personal characteristics:
e.g., pro-activity, leadership, perceptual objectivity, positive
regard, and risk taking.
2.
Inter-personal skills:
e.g., communications, delegation, influence, conflict management,
group management, motivating others, and leadership.
3.
Learning skills:
e.g., self-awareness, creativity, and learning from doing.
4.
Intra-personal skills:
e.g., decision making, planning, time and stress management, goal and
action management, personal productivity, and self-motivation.
5.
Administrative skills:
e.g. decision making and planning.
This
organization, from Personal to Administrative skills, shows an
implicit hierarchy in the skill matrix, with the most personal
qualities of the effective manager at the base. In other words,
administrative, intra-personal, learning, and inter-personal skills
all depend (more or less) on the personal characteristics and depth of
insight of an effective manager. This observation is borne out by
common wisdom, which asserts that
vision, mental clarity, intuition, empathy and communication skills
are the “life-lines” of an effective manager. These skills
provide access to inner resources that make all the rest of the skills
possible, and without which there is only logic, linear thinking and
an overflow of information and problems to be coped with.
A little self-reflection reveals that
these same qualities are the first to be lost sight of under
conditions of excess stress. The rapid thinking, hurried pace,
irregular breathing and tight muscles that characterize periods of
excess stress drown out the softer voice of intuition, and cause us to
perceive those around us as “objects,” to be commanded or worked
around rather than listened to with sensitivity. This realization,
coupled with various health problems, is causing many managers to
appreciate the importance of stress management and to adopt a personal
stress management program. Many strategies and approaches are being
proposed for the reduction and management of stress.
Difficulties with Stress Management
There are
always gaps between theory and practice, between what we think and
what actually works, especially for beginners. The difficulties that
managers often experience with personal stress management programs can
be characterized as,
“Knowing
better, but not being able to do better.”
There are several inter-related
psychological and physiological reasons for this dilemma.
Psychological reasons:
We in the modern western world (especially
in America) are educated and trained to believe that productivity is
the result of hard work, and that personal worth and professional
rewards are the direct result of personal productivity. This concept
leads to the belief that,
"You are
what you do and are valued because of how well you perform."
Taking time to simply relax or to think
deeply on a matter or problem is therefore (unconsciously) considered
to be a nonproductive, inefficient activity. An obvious consequence of
this situation is the difficulty we encounter in finding (or making)
time to seriously contemplate our problems, while immediate solutions
are always welcome. The drive for personal productivity often leads
to “errors of the third kind,” that is, finding solutions to
the wrong problems.
In effect,
stress management programs based on periodic relaxation, while
logically acceptable, are difficult to implement because of internal
conflicts that arise between deep-seated psychological drives to be of
value and socially acceptable, and beliefs on how best to live a
balanced life. This ideological conflict most often plays out in the
subconscious mind. But those affected can experience additional stress
when the benefits of a stress management program are only felt during
the periods of the activities themselves, and lost soon after.
Physiological reasons:
Research has consistently and conclusively
demonstrated strong correlation between human behavior and
biochemistry (Martin, 1996). At one end of the behavioral spectrum
are habits, at the other end are addictions. But behavior patterns are
strongly influenced, and often controlled, by biochemical mixtures in
the blood stream. This fact is borne out in the psychosomatic-psychophysiological
concept of "State-dependent Learning and Behavior." This concept
explains how biochemical conditions that existed during a past event
or experience tend to "trigger" the same physical, emotional and
psychological experiences when re-established. In practical terms,
the mind and memory are biochemically compartmentalized, and thoughts
are only accessible under the appropriate biochemical conditions (Orbach,
1995). In other words, learning, memory and behavior are
situation-dependent. They are best correlated in the contextual
background and Biochemical State in which they were formed. This
explains why a particular mood is easier to recall when one is in the
same frame of mind. It also explains why it is often impossible to
remember good intentions when upset, or to apply stress management
strategies when under the influence of stress itself. On a lighter
(but still serious) note, this also explains why we often feel more in
touch with our knowledge on a topic learned over cups of coffee when
we are once again drinking coffee.
Our best
intentions and sincere resolutions for managing stress are literally
"unavailable" to us when we are operating under the influence of the
blood chemistry of stress and anxiety. The biochemistry of stress
triggers old patterns of anxiety and their associated behaviors. A
stress management activity that remove us from the stress stimulators
and shift biochemistry, such as strenuous exercise or taking
“time-outs,” tend to work as long as its impact on our biochemistry
persists.
Behavioral modification programs can
be highly effective. But the real difficulty lies in the unconscious,
unmonitored, relationships between intentions and values, and with the
fact that most managers (as humans) tend to identify with their
problems, jobs and performance. Retreating from them for awhile can
help, but a more lasting solution requires a reconnection with our
deeper selves and inner resources. This is where meditation comes in.
Meditation –
What it is.
The meditation process, whether
concentration or mindfulness-based, involves a loosening of personal
identification with our physical, emotional and mental processes. It
is a process for withdrawing our attention from these experiences for
a period of time to help shift our identification to a deeper place
within. Meditation is, in effect, the application of our objective
observation capability to the subjective domain of our thoughts and
beliefs, emotions and bodily sensations. It is a means of creating an
objective space between our perceptions and our reactions. A few
moments of self-introspection soon reveals that our attention normally
roams among our thoughts, emotional feelings and physical sensations,
from one to another, in an endless “parade.” One aim of meditation is
to create an opportunity for witnessing the present moment, without
the emotional and mental coloring of the past, to be able to make
better decisions based on what is really happening, rather than to
impulsively react to imagined threats or negative predictions.
It has been said that,
“Humans are a bundle of habits.”
Our habits, our individual hardwired
reactions to our personal perceptions, are often triggered by the
unconscious mind without any conscious awareness on our part, as for
example in the case of the “fight or flight” syndrome discussed
earlier. Meditation first supports an awareness of our thoughts,
emotional feelings and physical sensations. It then helps us to see
these experiences in a clearer, more truthful light. Ultimately,
meditation helps us to discover deeper, more orderly and satisfying
aspects of ourselves lying behind and beneath the “parade” of these
subjective experiences. While it is conceptually simple, it is in
practice difficult to master because we have become accustomed to our
kaleidoscopic subjective activities and have accepted them as
ourselves.
How to Meditate
There are many different types and forms
of meditation available today. Many people are familiar with
Transcendental Meditation (TM), which is more related to the
Mindfulness than to the Concentration attention strategy. In the case
of Concentration meditation, with which we are concerned here, the
possible types and forms depend on where and how one focuses the
attention during the process. Kirpal Singh (1971) wrote a
comprehensive treatise on this subject that describes each of the
types and forms of meditation, as well as the benefits that can be
derived from each.
The type of meditation described
below involves concentrating the attention between and in front of the
eyebrows and consists of a six-step method (R. Singh, 1996).
Step 1:
Give yourself permission for a meditation break for some period of
time, say 10-15 minutes or longer. Find a place where it is possible
to sit quietly and remain undisturbed for the agreed time. A corner
of the office or a room at home would be fine, as long as there is no
passage for unexpected traffic and disturbances. Reduced light also
helps for relaxation.
Step 2:
Sit on a chair, couch or in any other place that is
comfortable and stable. Sitting is recommended over lying down, to
avoid falling asleep. Once you are sitting comfortably, take a few
deep breathes and let go of any tension in your body (especially
shoulders, neck and stomach). Let your mind relax for a few
minutes. Remember that you are “off duty.”
Step 3:
Close your eyes gently and concentrate on what is
in front of you. Notice that even with eyes closed you become aware of
“seeing into” a large dark space that surrounds you. (Try opening
and closing your eyes a few times to become aware of this way of
seeing.)
Step 4:
With your eyes still closed and relaxed,
concentrate your inner attention into the region lying between and
(approximately 12 inches) in front of your eyebrows. (This
feels as though you are “tunneling” your attention into this region to
find out what is there.) Keep your eyes relaxed and pointing
straight ahead. You may see all darkness, pinpoints or flashes of
light, faces, or even nature scenes.
Step 5:
As you continue concentrating your attention, a
parade of thoughts, emotional feelings and physical sensations will
probably arise to disturb your concentration. To assist you in
concentrating, do the
following:
1)
Think “no thank you” to the thoughts,
because you are “off duty” for the moment.
2)
Then think of a concept or person that provides inspiration to
you and for which you feel love or respect. You can for example use
"love" itself. Think this thought very slowly, over and over.
3)
Just return your attention again to your point of
concentration, no matter where you have roamed in your thoughts.
Step 6: The mind will begin
to slow down as you continue to concentrate (and with repeated
practice) and bring it back to your focus. You will soon become
aware of inner lights. Flashes will come more and more frequently and
lights will stay longer, as your concentration increases. The lights
may also grow brighter and change color. You can stop when your agreed
time is used up.
Analysis
The objective of this practice is to
loosen personal identification with our physical, emotional and mental
processes for while. This makes possible a more objective view of the
challenges and opportunities being presented to us by our problems
when we return to them later on. This practice is consistent with many
of the approaches to increased creativity (Ehrenzweig, 1971; Lowenfeld,
1939), which suggest leaving and then returning to our problems after
the mind has reoriented itself. Other models of creativity suggest
that this process of leaving (emptying the mind) and then returning
(refocusing) evokes an intuitive, nonlinear response outside of
previously perceived possibilities. The main point here is that there
is something to be gained in terms of relaxation and creativity by
temporarily standing back from and releasing personal investment in
our problems.
A more subtle aspect of the process
of letting go during the practice of meditation is illustrated by the
story of the young child looking through the keyhole into the
forbidden garden. As long as the child experiences
self-consciousness, intensified by the feeling of guilt for disobeying
the rules and approaching the keyhole, it remains an “outside
observer.” The garden is a small and distant image on the other side
of the keyhole. The child continues to struggle with the thought of
getting caught while trying to see into the small keyhole. But when
the child becomes so fascinated with the beauty of the garden and a
passion to experience what is there, it momentarily forgets itself. In
that intensity of looking the child suddenly finds itself, as it were,
on the other side of the keyhole experiencing the fullness of the
garden. The keyhole no longer limits the view, because the child has
effectively passed through it on the wings of a passionate desire to
be there in the beautiful, forbidden garden. Forgetting our self, and
all thoughts associated with our problems for a short while, is
essential for deriving the fullest benefits of the meditation process.
The process when practiced accurately (as explained above) can lead to
a richness of experience known to the child only after it has “passed
through the keyhole.”
The Relaxation Response and the
Centering Response both have many common benefits to offer for the
difficult transitions we face as managers and as citizens in a rapidly
changing world. Both concern overcoming biological and psychological
reactions in favor of actions that are more appropriate for current
problems. Both point to connecting with deeper aspects of our selves
and tapping into inner resources for more harmonious solutions to our
personal and professional challenges.
Final Thoughts
The central concept of this paper, that
effective management is to be found where it is most often lost, is
best illustrated by the following short story. A man returning home
from work after dark was surprised to find his neighbor crawling
around on the grass under the lamppost, apparently looking for
something. When he asked her what she was looking, she looked up
anxiously and said that she had lost the keys to her house. He
immediately began to look with her, and then almost as an after
thought asked where she had last seen them. She looked up to say that
she had last seen them in the dark corner near to the front door. So
why are you looking here, he asked. Because the light is so much
better here, she answered.
The ability to be an effective
manager in today’s hectic and information-intensive world depends on
being able to tap into ones inner resources including mental clarity,
intuition, empathy and communication skills. These are lost sight of
under excess stress. Reconnection is possible only when we can get
back to inner stability, when we can oversee and replace biochemical
and psychological reactions with activities that are appropriate to
the real problems of the moment.
The challenge before managers today is to find ways to lead their
organizations to optimal use of their resources in service of their
mission and humanity, world-wide, where material profit is only one of
the measures of success, not all.
Researchers from many different
fields and from organizations around the world (including The National
Institutes of Health’s Division of Alternative Medicine) are
documenting the benefits of meditation described in this paper for the
management of personal stress and for reconnection to deeper values
and inner resources.
References.
Benson, Herbert, The Relaxation
Response, Avon Books, New York (1975)
Bigelow, John
D. (Editor), Managerial Skills: Explor-ations in Applied Knowledge,
Sage, London (1991).
Bigelow, John
D., "Teaching Managerial Skills: Moving Beyond Current Practice,"
Personal publication at
http://cobe.idbsu.edu/msr/jbskills/sitskil2.htm (1999)
Ehrenzweig,
Anton, The Hidden Order of Art, Univ of Clifornia Press,
Berkeley, pp. 95-110. (1971)
Delmonte,
Michael M., "Meditation, The Unconscious,
and Psychosomatic Disorders," International Journal
of Psychosomatics, V36, pp. 45-50, (1989)
Jevning, R.,
R.K.Wallace and M. Beidebach, “The Physiology of Meditation: A Review.
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Stress Reduction Program,” General Hospital Psychiatry, Vol.15, pp.
284-289, (1993)
Lowenfeld, K. ,
The Nature of Creative Activity, Kejan Paul Press, London
(1939)
Martin, G., &
J. Pear, Behavior Modification: What It Is and How to Do It (5th
Edition). Prentice Hall, NJ. (1996)
Orbach, Israel,
The Hidden Mind—Psychology, Psycho-therapy and Unconscious
Processes, Wiley, New York. (1995)
Rue, Leslie W.
and Llloy L. Byars, Management Skills and Applications (Sixth
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About the Author
Richard S. Scotti is a Professor and the
Director of a Research Center in the Engineering Management and
Systems Engineering Department (EMSE) at the George Washington
University (GWU) in Washington, DC. His 30-year professional career in
technical/management consulting, research and education is
complemented by a long interest in transpersonal psychology and
meditation. He also leads self-development and management training
seminars in the USA, Canada and Europe. His academic background
includes a Ph.D. in Engineering and Applied Mathematics from UC
Berkeley, and postdoctoral fellowships at Cambridge University (UK),
MIT and Brown University. He has also trained with esoteric teachers
in India and the USA. |
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